PRODUCT AND BRAND FAQ

HOW DO I PURCHASE LBH PRODUCTS?

LBH products are available directly through our website and through authorized skincare professionals. This allows for both accessibility and clinically guided use when appropriate, depending on individual skin needs.

 

DOES LBH HAVE A LIST OF EXCLUDED INGREDIENTS?

Yes. LBH formulations are defined as much by what we intentionally exclude as by what we include.

Ingredients are omitted when they are unnecessary, disruptive to barrier integrity, inconsistent with evidence-based skin health, or misaligned with our formulation standards.

LBH products are formulated without:

• parabens and phenoxyethanol

• undisclosed synthetic fragrances or dyes

• phthalates

• drying alcohols that compromise the barrier

• SLS, SLES, PEGs, and occlusive silicones

• mineral oil and hydroquinone

• glycols and glycol derivatives known to cause sensitization

• essential oils commonly associated with irritation

• ingredients lacking sufficient safety validation

Our formulations also align with global cosmetic safety standards, including restrictions set by the European Union.

Each omission is intentional.
This is formulation discipline, not trend avoidance.

  

ARE LBH PRODUCTS “CLEAN” OR “NATURAL”?

All products are cruelty-free and formulated with restraint, prioritizing long-term skin function over marketing terminology.

 

DO LBH PRODUCTS CONTAIN PARABENS OR PRESERVATIVES?

LBH products do not contain parabens or phenoxyethanol.

Broad-spectrum preservatives are used only when necessary to ensure product safety and stability. All preservatives are carefully evaluated for everyday cosmetic use.

 

DO LBH PRODUCTS HAVE FRAGRANCE?

Any scent present is inherent to the raw materials used and dissipates quickly after application.

 

DO LBH PRODUCTS CONTAIN NUTS?

LBH products are not formulated with nut-based ingredients. However, they are manufactured in facilities that may process nut-derived materials. We cannot guarantee products are completely nut-free.

 

ARE LBH PRODUCTS HYPOALLERGENIC?

LBH products are formulated without commonly sensitizing ingredients. However, individual reactions can occur. Patch testing is recommended for those with a history of sensitivities. Patch Test Guide

 

CAN I USE LBH PRODUCTS IF I HAVE SENSITIVE SKIN?

Many individuals with sensitive skin tolerate LBH products well when used appropriately. Patch testing prior to first use is recommended to assess compatibility.Patch Test Guide

 

CAN I USE LBH PRODUCTS IF I AM PREGNANT OR NURSING?

We recommend consulting with a physician or medical professional before starting any new skincare routine during pregnancy or lactation.

 

ARE LBH PRODUCTS NON-COMEDOGENIC?

LBH formulates with ingredients that rate low on the comedogenic scale. Ingredient selection is based on formulation context rather than individual ingredient scores alone and how ingredients function together within a complete formula.

No product can be guaranteed non-comedogenic for all skin types.

 

WHERE CAN I FIND LBH PRODUCT INGREDIENTS?

Full ingredient lists are available on individual product pages and on product packaging.

 

IS LBH PACKAGING RECYCLABLE?

LBH products are packaged in UV-protected glass or aluminum components, which are recyclable. External packaging is made from recyclable paper materials.

Recyclability may vary by municipality.

 

WHERE ARE LBH PRODUCTS MANUFACTURED? 

LBH products are manufactured in the United States using both U.S. and globally sourced materials.

 

ARE LBH PRODUCTS “VEGAN”?

LBH products are formulated using vegan-sourced ingredients. They are not currently certified vegan.

 

ARE LBH PRODUCTS TESTED ON ANIMALS?

No. LBH products and ingredients are never tested on animals.

 

WHAT IS THE SHELF LIFE OF LBH PRODUCTS?

Shelf life and usage periods are indicated on product packaging using the PAO (period after opening) symbol. Products should be stored in a cool, dry place away from direct sunlight. For optimal performance, products should be used within the timeframe indicated after opening.

WHERE DOES THE NAME LBH COME FROM? 

LBH stands for Let’s Be Honest—a reflection of our founder’s commitment to transparency, education, and integrity in skincare.

 

ACCOUNT AND ORDERS FAQ

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

An account is not required to browse the site. However, an account is required to complete a purchase. Creating an account allows for secure checkout, order tracking, and access to your order history.

 

HOW DO I UNSUBSCRIBE FROM LBHSKINCARE.COM EMAILS?

Use the unsubscribe link located at the bottom of any LBH email.

 

WHAT IF I HAVE AN ISSUE WITH PLACING AN ORDER ONLINE?

Please contact our Concierge Team at concierge@lbhskincare.com for assistance.

SHIPPING, TRACKING, AND RETURNS FAQ

HOW CAN I TRACK MY ORDER?

Tracking information is sent via email once your order ships. Please allow standard processing time prior to shipment notification.

HOW CAN I CANCEL OR CHANGE AN EXISTING ORDER?

Please contact our Concierge Team as soon as possible for assistance.

 

WHAT IS YOUR RETURN POLICY?

If you would like to request a return, or if you have an issue or concern with your order, please contact our Concierge Team at concierge@lbhskincare.com and we will do our best to assist you.

All returns must have prior authorization and must have been purchased directly through www.lbhskincare.com. If you purchased your item(s) through one of our Authorized Providers, please contact that provider directly, as we are unable to accept returns for products purchased outside of our website.

Returned products must be unused, unaltered, and undamaged, and must be returned in their original packaging, including any promotional gifts received with your purchase, within 30 days of shipment. All returned items are subject to inspection upon receipt. Returns will not be approved for products deemed unresalable. In such cases, you will be notified by email or telephone.

LBH is not responsible for return packages that are lost or damaged in transit.